Forum Discussion

atlantia's avatar
atlantia
New Poster
6 years ago

Medem returned but lost at warehouse

I returned my old modem after installing the new one that was sent and got a tracking number from UPS and it was recieved at the warehouse on 03/30/2020 9:29 A.M GAITHERSBURG, MD , US Today I reci...
Unreturned Equipment Fee
Liz's avatar
Liz
Moderator
6 years ago

Hi atlantia,

 

Thanks for the heads up, we can definitely look into this for you. I'll post back once I have an update.

 

Edit:
Ah, I only have the tracking number of the modem we initially sent you. Can you please private message me the tracking number showing we received the old modem?

 

-Liz