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Re: Hughesnet will not cancel or suspend service, account owner dying in hospital

Good morning Bumblebeebe,

I'm so sorry to hear what you're currently going through, I'd like to make things a lot easier for you so you can focus on more important matters. Please check your private messages (PM) in the top right corner of the community page soon, I'm PMing you to further address your concerns.

Thank you,

Liz

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I became a Direct TV customer a week ago, and was offered Internet with Hughes Net. I was told it would only be $99 and I would be billed for the rest later. I asked if I could call back, as I needed to discuss this with my Husband. A few days later I called back and asked to sign up with Hughes Net, as long as the $99 offer was still in effect. I was told yes, and I reconfirmed 2 to 3 more times with the CS Rep, that the charge would only be $99. He replied yes, all times. My CC was charged $257.98. I contacted Hughes Net and was given a break down of the charges. The CS Rep waived the monthly Equipment Fee of $9.99 for six months. That was very nice of her and I appreciate that, but I was honest with her in that a $158.98 difference was more than I can afford right now. She recommended I use this site and stated that they would be able to listen to the recorded message and assist me further. I would not have signed up if I had been told the correct amount and this has caused me a financial hardship. I hope you can assist me further as I now cannot afford to pay my Direct TV bill.","body@stringLength":"1107","rawBody":"Hello. I became a Direct TV customer a week ago, and was offered Internet with Hughes Net. I was told it would only be $99 and I would be billed for the rest later. I asked if I could call back, as I needed to discuss this with my Husband. A few days later I called back and asked to sign up with Hughes Net, as long as the $99 offer was still in effect. I was told yes, and I reconfirmed 2 to 3 more times with the CS Rep, that the charge would only be $99. He replied yes, all times. My CC was charged $257.98. I contacted Hughes Net and was given a break down of the charges. The CS Rep waived the monthly Equipment Fee of $9.99 for six months. That was very nice of her and I appreciate that, but I was honest with her in that a $158.98 difference was more than I can afford right now. She recommended I use this site and stated that they would be able to listen to the recorded message and assist me further. I would not have signed up if I had been told the correct amount and this has caused me a financial hardship. I hope you can assist me further as I now cannot afford to pay my Direct TV bill.","kudosSumWeight":0,"postTime":"2016-11-21T20:47:00.000-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:17556_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7471},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hello. 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Misled by sells rep about set up fees","moderationData":{"__ref":"ModerationData:moderation_data:17568"},"body":"There's no refund. Normally, one would be charged $400 for canceling before their 2 year commitment is up, but I've waived it for you due to the findings of the sales call review, all you have to do is reference the case number I gave you.

-Liz","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2016-12-01T23:52:00.000-05:00","lastPublishTime":"2016-12-01T23:52:00.000-05:00","metrics":{"__typename":"MessageMetrics","views":6465},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:17556/message:17568","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"255","rawBody":"There's no refund. Normally, one would be charged $400 for canceling before their 2 year commitment is up, but I've waived it for you due to the findings of the sales call review, all you have to do is reference the case number I gave you.

-Liz","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:17568_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:17569":{"__typename":"ModerationData","id":"moderation_data:17569","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:17569":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4340"},"id":"message:17569","revisionNum":1,"uid":17569,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:17556"},"conversation":{"__ref":"Conversation:conversation:17556"},"subject":"Re: Misled by sells rep about set up fees","moderationData":{"__ref":"ModerationData:moderation_data:17569"},"body":"So you want me to let Hughs Net have $257.98 for barely a few weeks of service? I don't see how you can think this is fair. And then turn around and spend another $200 to sign up elsewhere. This does not help me financially at all.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2016-12-01T23:56:00.000-05:00","lastPublishTime":"2016-12-01T23:56:00.000-05:00","metrics":{"__typename":"MessageMetrics","views":6465},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:17556/message:17569","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"231","rawBody":"So you want me to let Hughs Net have $257.98 for barely a few weeks of service? I don't see how you can think this is fair. And then turn around and spend another $200 to sign up elsewhere. This does not help me financially at all.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:17569_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:17570":{"__typename":"ModerationData","id":"moderation_data:17570","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:17570":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:17570","revisionNum":1,"uid":17570,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:17556"},"conversation":{"__ref":"Conversation:conversation:17556"},"subject":"Re: Misled by sells rep about set up fees","moderationData":{"__ref":"ModerationData:moderation_data:17570"},"body":"Good morning,

Although there was usage on your account, for your particular circumstances and case history, I've credited you the service, lease, and router fees.

Good luck with your future ISP.

-Liz","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2016-12-02T18:20:00.000-05:00","lastPublishTime":"2016-12-02T18:20:00.000-05:00","metrics":{"__typename":"MessageMetrics","views":6465},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:17556/message:17570","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"238","rawBody":"Good morning,

Although there was usage on your account, for your particular circumstances and case history, I've credited you the service, lease, and router fees.

Good luck with your future ISP.

-Liz","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:17570_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:11":{"__typename":"Rank","id":"rank:11","position":12,"name":"Assistant Professor","color":"0066FF","icon":null,"rankStyle":"TEXT"},"User:user:9074":{"__typename":"User","id":"user:9074","uid":9074,"login":"BirdDog","biography":"Air Force Vet, Air Traffic Control radio repair tech, Satellite Comm Superintendent, member Inspector General team for Strategic Air Command, ground crew member for USAF Thunderbirds. \r\n\r\nAfter leaving AIr Force worked in several different installation/repair of electronics positions. Including POS systems, ATMs, printers, computers, LAN systems, factory automated control systems, parking control systems, security control systems, and HVAC control systems.","registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2011-12-03T03:00:00.000-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS05MDc0LTU4Mmk0M0FBQzgxRjcyQzJCMTdD"},"rank":{"__ref":"Rank:rank:11"},"entityType":"USER","eventPath":"community:ssqng67387/user:9074"},"ModerationData:moderation_data:17571":{"__typename":"ModerationData","id":"moderation_data:17571","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:17571":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:9074"},"id":"message:17571","revisionNum":1,"uid":17571,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:17556"},"conversation":{"__ref":"Conversation:conversation:17556"},"subject":"Re: Misled by sells rep about set up fees","moderationData":{"__ref":"ModerationData:moderation_data:17571"},"body":"Wow! Mark this one in the loss column on the tax form. What a deal getting money returned even for time service was provided. Don't think any other company would have done the same. ","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"187","kudosSumWeight":2,"repliesCount":0,"postTime":"2016-12-02T18:31:00.000-05:00","lastPublishTime":"2016-12-02T18:31:00.000-05:00","metrics":{"__typename":"MessageMetrics","views":6465},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:17556/message:17571","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"187","rawBody":"Wow! Mark this one in the loss column on the tax form. What a deal getting money returned even for time service was provided. Don't think any other company would have done the same. ","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:17571_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:17572":{"__typename":"ModerationData","id":"moderation_data:17572","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:17572":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4340"},"id":"message:17572","revisionNum":1,"uid":17572,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:17556"},"conversation":{"__ref":"Conversation:conversation:17556"},"subject":"Re: Misled by sells rep about set up fees","moderationData":{"__ref":"ModerationData:moderation_data:17572"},"body":"Good morning,

Yes, we have used 0.39 GB, very little, mostly due to no WiFi coverage. Your refund is very appreciated and more than I expected. Thank you for your help.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"184","kudosSumWeight":0,"repliesCount":0,"postTime":"2016-12-02T20:54:00.000-05:00","lastPublishTime":"2016-12-02T20:54:00.000-05:00","metrics":{"__typename":"MessageMetrics","views":6465},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:17556/message:17572","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"192","rawBody":"Good morning,

Yes, we have used 0.39 GB, very little, mostly due to no WiFi coverage. Your refund is very appreciated and more than I expected. 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Forum Discussion

Re: Hughesnet will not cancel or suspend service, account owner dying in hospital

Payment "reversed", service suspended and missing money....

Disconnected Service

Cancel my account without ETF

Remy my $25.00 discount

Property tax recovery charge