Forum Discussion
Misled by sells rep about set up fees
Hello. I became a Direct TV customer a week ago, and was offered Internet with Hughes Net. I was told it would only be $99 and I would be billed for the rest later. I asked if I could call back, as I needed to discuss this with my Husband. A few days later I called back and asked to sign up with Hughes Net, as long as the $99 offer was still in effect. I was told yes, and I reconfirmed 2 to 3 more times with the CS Rep, that the charge would only be $99. He replied yes, all times. My CC was charged $257.98. I contacted Hughes Net and was given a break down of the charges. The CS Rep waived the monthly Equipment Fee of $9.99 for six months. That was very nice of her and I appreciate that, but I was honest with her in that a $158.98 difference was more than I can afford right now. She recommended I use this site and stated that they would be able to listen to the recorded message and assist me further. I would not have signed up if I had been told the correct amount and this has caused me a financial hardship. I hope you can assist me further as I now cannot afford to pay my Direct TV bill.
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- Any refund amount?
- There's no refund. Normally, one would be charged $400 for canceling before their 2 year commitment is up, but I've waived it for you due to the findings of the sales call review, all you have to do is reference the case number I gave you.
-Liz - So you want me to let Hughs Net have $257.98 for barely a few weeks of service? I don't see how you can think this is fair. And then turn around and spend another $200 to sign up elsewhere. This does not help me financially at all.
- Good morning,
Although there was usage on your account, for your particular circumstances and case history, I've credited you the service, lease, and router fees.
Good luck with your future ISP.
-Liz - Wow! Mark this one in the loss column on the tax form. What a deal getting money returned even for time service was provided. Don't think any other company would have done the same.
- Good morning,
Yes, we have used 0.39 GB, very little, mostly due to no WiFi coverage. Your refund is very appreciated and more than I expected. Thank you for your help.
