Forum Discussion

sunsluv11's avatar
sunsluv11
Freshman
8 years ago

Missing tokens after upgrading to Gen5

Last month I had my service updated to Gen5. After the upgrade I lost over 6166 MB of tokens that are no longer showing on my account. Can anyone help me with this problem please?
tokens
GabeU's avatar
GabeU
Distinguished Professor IV
8 years ago

sunsluv11

 

This is definitely something that the reps will have to help with.  Though I don't know for sure that they need to be in this section, I will tag the reps so that they will be sure to see your post and help you.  They're on M-F from approximately 8AM to 5PM EST, and it can take them a couple of working days to reply.   

 

Liz

Amanda

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Hi sunsluv11,

     

    Thanks for reaching out, we can certainly address your concerns. Please check your private messages in the top right corner of the community page as I've sent you a PM for details.