Forum Discussion

Distinguished Professor IV

3 years ago

Solved

Data tokens missing

Hi mods,

My system is showing I have 0 GB in data tokens (I also checked the account online and the app -- all show 0). This is incorrect; I should have over 200GB. Could you please restore my tokens?

tokens

4 Replies

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Liz
Moderator
3 years ago
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Hi maratsade,

Thanks for bringing this to our attention, looking into this now.

-Liz
- Liz
  Moderator
  3 years ago
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  Hi maratsade,
  
  Your tokens have been restored, I'm sorry for this hiccup. Thank you again for reporting this, our engineers are checking to make sure others weren't affected.
  
  -Liz
  - maratsade
    Distinguished Professor IV
    3 years ago
    Copy Link
    Thank you very much for the quick response, Liz! Much appreciated. 😊

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Hi mods,

My system is showing I have 0 GB in data tokens (I also checked the account online and the app -- all show 0). This is incorrect; I should have over 200GB. Could you please restore my tokens?

","body@stringLength":"213","rawBody":"

Hi mods,

My system is showing I have 0 GB in data tokens (I also checked the account online and the app -- all show 0). This is incorrect; I should have over 200GB. Could you please restore my tokens?

","kudosSumWeight":1,"postTime":"2022-11-20T18:17:35.077-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:tokens","text":"tokens","time":"2017-04-16T21:35:18.950-04:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:138926_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4268},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hi mods, My system is showing I have 0 GB in data tokens (I also checked the account online and the app -- all show 0). This is incorrect; I should have over 200GB. Could you please restore my 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Data tokens missing","moderationData":{"__ref":"ModerationData:moderation_data:138928"},"body":"

Hi maratsade,

Thanks for bringing this to our attention, looking into this now.

-Liz

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Hi maratsade,

Thanks for bringing this to our attention, looking into this now.

-Liz

Hi maratsade,

Your tokens have been restored, I'm sorry for this hiccup. Thank you again for reporting this, our engineers are checking to make sure others weren't affected.

-Liz

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Hi maratsade,

Your tokens have been restored, I'm sorry for this hiccup. Thank you again for reporting this, our engineers are checking to make sure others weren't affected.

-Liz

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Thank you very much for the quick response, Liz! Much appreciated. 😊

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Thank you very much for the quick response, Liz! Much appreciated. 😊

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