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IntheSticks's avatar
IntheSticks
Sophomore
6 years ago
Solved

Modem return problems

Having issues with Hughesnet after shipping back a dead modem. First, here's a little background :: 1. Modem would not connect to internet, only 2 lights on. Called HN tech support, CSR asked me if ...
Unreturned Equipment Fee
  • Damian's avatar
    Damian
    6 years ago

    Hello Michael,

     

    I apologize for the delay in response. It does appear there was miscommunication internally regarding the return of your equipment. Our agents attempted to reach out to you twice on the 15th. We wanted to inform you that as of 4/14/2019, a credit of $125 has been issued back towards the account. This means once your next bill generates, the credit that was issued will cover it, essentially giving you a free month of service in addition to money off of the next bill after. I apologize for any inconvenience this may have caused you and I appreciate your understanding. 

     

    -Damian

maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago

Wow, that's some ordeal. I suggest you wait for a Hughesnet corporate rep (they work on this site) to respond.  I'm sure they will sort everything out for you.  

 

IntheSticks wrote:

Having issues with Hughesnet after shipping back a dead modem. First, here's a little background 

 

IntheSticks's avatar
IntheSticks
Sophomore
6 years ago

Yes - I hope they can !! There seems to be a disconnect between shipping/receiving and customer service. Also, it is extremely frustrating to get different information depending on which CSR I talk to - I reckon the CSR that tried the snowstorm story wanted to go on break and not spend 45 minutes correctly diagnosing the modem issue..................:/