Forum Discussion
Modem return problems
Having issues with Hughesnet after shipping back a dead modem. First, here's a little background :: 1. Modem would not connect to internet, only 2 lights on. Called HN tech support, CSR asked me if ...
Hello Michael,
I apologize for the delay in response. It does appear there was miscommunication internally regarding the return of your equipment. Our agents attempted to reach out to you twice on the 15th. We wanted to inform you that as of 4/14/2019, a credit of $125 has been issued back towards the account. This means once your next bill generates, the credit that was issued will cover it, essentially giving you a free month of service in addition to money off of the next bill after. I apologize for any inconvenience this may have caused you and I appreciate your understanding.
-Damian
Yes - I hope they can !! There seems to be a disconnect between shipping/receiving and customer service. Also, it is extremely frustrating to get different information depending on which CSR I talk to - I reckon the CSR that tried the snowstorm story wanted to go on break and not spend 45 minutes correctly diagnosing the modem issue..................:/
There may be some breakdown in communications between departments, but it's a good thing that you're reporting this, as the corporate reps might be able to figure out what's going on and may be able to fix it, so the next person won't have to go through your very confusing experience. I hope at some point you can laugh at the story about how HN shut down the internet due to snow.... :)
IntheSticks wrote:Yes - I hope they can !! There seems to be a disconnect between shipping/receiving and customer service. Also, it is extremely frustrating to get different information depending on which CSR I talk to - I reckon the CSR that tried the snowstorm story wanted to go on break and not spend 45 minutes correctly diagnosing the modem issue..................:/
