Forum Discussion

rachael's avatar
rachael
Freshman
7 years ago

Invalid OpenID or Credentials.

Its been six months now and I'd really like to have access back to my account. through the back and forth email to email, countless hours being spent on the phone, promises of callbacks that don't ever happen, it'd be REALLY NICE to get this issue resolved as my patience is running very thin with this company, you have no right to take my accounts away and this is more and more looking like a legal issue.

Data Management
Invalid Open ID or Credentials
  • Amanda's avatar
    Amanda
    7 years ago

    Well, I sent the email to engineers before I replied to you and mid-post they replied saying it should be fixed. Please check your account now and see if it is working. If you need any of those four email addresses deleted, please send me a private message with the email addresses you want removed. Please do not try to remove them on your own as this may cause the error to return.

     

    ~Amanda

  • rachael's avatar
    rachael
    Freshman
    7 years ago

    Hi yeah actually its been six months for the problem, and yes 3 months since I posted on here, the 'trick' workaround for enabling me to create 1 other false account, doesn't enable the 10 accounts you have taken from my business, this is inexcusable why hasn't this been fixed by now, why can't I get answers anywhere??

    • rachael's avatar
      rachael
      Freshman
      7 years ago

      What kind of scheme is this? I want my ten accounts back. I demand legal action!

      • Amanda's avatar
        Amanda
        Moderator
        7 years ago

        Hi Rachael,

         

        Welcome back to the community. I've re-escalated this issue to our engineers so they can find out what is going on. I only see 4 email addresses on your account, so if you need to make more, you can actually make 6 more at this very moment. I'm not sure what you mean by us taking ten accounts from your business (you have a residential service) but Google, Yahoo, AOL and Microsoft all offer free e-mail account services. The HughesNet email service is not actually included as part of the service plans, but is a free add-on feature we offer.

         

        I'll let you know what I hear back.

         

        Thanks,

        Amanda

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      7 years ago

      Well, I'm sure someone's going to help you.  

       


      Hi yeah actually its been six months for the problem, and yes 3 months since I posted on here, the 'trick' workaround for enabling me to create 1 other false account, doesn't enable the 10 accounts you have taken from my business, this is inexcusable why hasn't this been fixed by now, why can't I get answers anywhere??