Forum Discussion

sharleen's avatar
sharleen
Freshman
8 years ago

Invalid OpenID or Credentials

I'm unable to access my account. It's giving me this error message " Invalid OpenID or Credentials". Please advise A.S.A.P.

Access account
Billing
Performance
  • Amanda's avatar
    Amanda
    8 years ago

    Hi Sharleen,

     

    We recently released an update to ensure that this does not happen to any new accounts in the future. Do you still receive the OpenID error if you create a new login? In the meantime, I will escalate your most current information to our engineers so they can work on getting it fixed.

     

    Thank you

    Amanda 

  • sharleen's avatar
    sharleen
    8 years ago

    I'm no longer getting that error and I am able to access my account. Thank you!!

  • Amanda's avatar
    Amanda
    Moderator
    8 years ago

    Hi Sharleen,

     

    We recently released an update to ensure that this does not happen to any new accounts in the future. Do you still receive the OpenID error if you create a new login? In the meantime, I will escalate your most current information to our engineers so they can work on getting it fixed.

     

    Thank you

    Amanda 

    • sharleen's avatar
      sharleen
      Freshman
      8 years ago

      I'm no longer getting that error and I am able to access my account. Thank you!!

      • Amanda's avatar
        Amanda
        Moderator
        7 years ago

        Hi hciclos, please send me a private message with the e-mail addresses experiencing the error. The only way to clear the error is a manual process in our database, or by making a new e-mail address. 

         

        Thank you

        Amanda

    • IdahoElk's avatar
      IdahoElk
      New Poster
      8 years ago

      Still having this problem. have had it for over 2 months.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago

    sharleen

     

    A few other people had been experiencing this issue, but I hadn't seen anything regaring it in a few weeks.  

     

    Still, it's something the reps will have to help you with.  They are on M-F from approximately 8AM to 5PM EST, so the earliest you may hear from one is tomorrow (Monday).