Forum Discussion
My account was terminated without my consent
I was charged a $175 termination fee. Please advise.
Hi all,
Quick update on this:
- Hughesnet corporate called asking to hear my side of the saga of issues that I have been facing.
- Hughesnet corporate is researching my issues and will be following up with me on Monday.
Hi all,
I have been working with Hughesnet corporate on this issue. They issued me a credit for the termination fee and re-enabled my account.
Unfortunately I was charged a $25 reactivation fee -- but it appears they are working on getting me a proper resolution. Below is the saga of my issues:
To summarize:
- $418.09 paid for equipment in September
- Installer missed first appointment
- Installer missed second appointment
- Installer missed third appointment
- Installer finally arrives after 3 missed appointments and 3 lost weekends due to noshows
- Paid $60.32 on Oct 23rd for service
- Internet stops working and I contact tech support to get an installer out
- Paid $59.99 on Nov 23rd for service
- Installer misses appointment to fix, weekend lost
- Installer arrives and fixes dish
- Internet works for like 1 week
- Charged $192.50 for early termination on Dec 23
- Internet no longer works, I create threads on the Hughesnet community forum
- Hughesnet credits me $195.50 + $60 for the issues
- I was charged a $25 reactivation fee (lol - this makes no sense) and charged for Jan service for a total of $110.15 billed to me. Meanwhile, I have not had working internet in over a month.
- Internet still broken
Keep in mind my main residence is 3 hours away from the property, lol.
