Good morning Danielle,
Thank you for reporting this so that we can help you and also find out what happened so hopefully it won't happen to others. We are constantly working to improve our processes. I was able to locate your account and found that an agent did help you this morning and the $318.00 refund has been processed back to your credit card on file. I can see where the first box shipped on 04/11/2015. And also see Delivered On: Tuesday, 04/14/2015 at 2:58 P.M. Left At: Other - released. We are sorry the box did not get to you. You should see the refund back on your credit card account within the next two business days. Please feel free to write back here if you do not receive your credit refund by next Monday the 27th.
Please accept our apologies for this experience,
Miles
