Sorry you are having issues. The following is not concerning the issues you are presently having, but only the expectations of the service. Streaming in HD can burn through your data VERY quickly, and even with the 50GB plan, just a little over 16 hours of HD streaming would burn every bit of Anytime Data, and that's not counting any other data your device(s) would use, which they surely would. As an example, with Netflix, streaming in HD uses about 3GB per hour, SD about 700MB per hour and LD about 350MB per hour.
Also, one other thing to keep in mind. During your first twenty days of service your data constantly resets, so it's like having unlimited data for those days. Hughesnet does this as a courtesy to allow people to update/upgrade their devices to current without it affecting what would be their normal monthly data amount, as doing those two things can use a LOT of data. So, what you are able to during those first twenty days, ESPECIALLY with streaming, data wise, you may not be able to do during your normal monthly data allotment. The twenty days of data resets are alluded to in the Welcome email from Hughesnet.
Edit: Also, as mentioned by Corrosive, your Video Data Saver may be preventing you from streaming in HD, as it throttles the speed for some streaming services. If you disable it, you may find the problem fixed. You can disable it by signing in to the Hughesnet myAccount site and going to Settings, or through the Hughesnet Usage Meter.
http://my.hughesnet.com/myaccount
Thanks for the suggestions. I've taken your recommendations re. turning off data save into consideration and have done so. I'll try watching some Directv Now and see if there is any change. If I still have any of the problems that I noted before, I will update you with such.
Otherwise, C0RR0SIVE, yes, please continue with the phone call transcript review and let me know the results thereof. Again, thanks and have a good weekend.
shjeng wrote:Otherwise, C0RR0SIVE, yes, please continue with the phone call transcript review and let me know the results thereof. Again, thanks and have a good weekend.
It's actually the reps that listen to the sales calls. They have the "Moderator" title. I'll tag the two most active reps so that they will be sure to read this thread. They are on M-F from approximately 8AM to 5PM EST, so the earliest you would hear from one is Monday, though it can still take a few days for them to be able to pull the call and review it.
Good morning shjeng,
I'm glad you found the community, thank you for posting. I've pulled your account and we can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results.
Your patience and understanding are much appreciated.
