Thanks for the suggestions. I've taken your recommendations re. turning off data save into consideration and have done so. I'll try watching some Directv Now and see if there is any change. If I still have any of the problems that I noted before, I will update you with such.
Otherwise, C0RR0SIVE, yes, please continue with the phone call transcript review and let me know the results thereof. Again, thanks and have a good weekend.
shjeng wrote:Otherwise, C0RR0SIVE, yes, please continue with the phone call transcript review and let me know the results thereof. Again, thanks and have a good weekend.
It's actually the reps that listen to the sales calls. They have the "Moderator" title. I'll tag the two most active reps so that they will be sure to read this thread. They are on M-F from approximately 8AM to 5PM EST, so the earliest you would hear from one is Monday, though it can still take a few days for them to be able to pull the call and review it.
Good morning shjeng,
I'm glad you found the community, thank you for posting. I've pulled your account and we can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results.
Your patience and understanding are much appreciated.
