It might be a good idea to describe the issue you are having. Not divulging private/personal information or anything like that, nor even dollar amounts if it's something like that, but just giving the reps an idea of what the problem is.
If you have a case number from talking with a phone rep about the issue, that would help the reps on here, too.
Again, though, don't post any personal info, nor your account number, as this is a public site. A case number is okay, though, and helpful.
Edit: I forgot to mention, the reps are on M-F, from approximately 8AM to 5PM EST.
Ok.. thank you Gabe. Seeing as how none of the MOD's have replied to this.. I will try your recommendations and see if that will help.
To make it short and sweet, until I can talk to someone, HughesNet has been charging me for 2 accounts and we never signed up for 2 accounts.
Case #104716720
Hello Linda,
Thank you for reaching out to us about this situation. I've located both the accounts you are referencing and we are currently reviewing the reason why a second account was created for an upgrade. In regards to refunds or credits, I will need to discuss and get some guidiance on this with upper management. Please be advised that we are not in the office on the weekends, so I may not have an update until early next week. I appreciate your patience while we investigate.
~Amanda
Hi Amanda,
Thank you so much for replying to this.. and thank you for looking into it!
LindaB
Hi Linda
I appreciate you waiting for me. We do have a special handling procedure for situations like this and I have passed your case on to a corporate representative to reach out to you and discuss this further. Is it safe to assume that the phone number on your account is the best one to reach you at? If not, we can exchange a private message to get the correct information.
Thank you
Amanda
