Forum Discussion
Need to cancel
8 days in and need to cancel service. It is very very slow and we would like to cancel before our 30 days is up. How do I cancel?
I cancelled today and although they told me when I signed up I had 30 days to cancel they are now saying they don't have that system anymore so that's not valid . Ridiculous!
The 30 day cancelation period was moved some time ago, before Gen5 launched. If you feel you was decieved, and signed up through Hughesnet and not a third party, you may request a sales call review. However, the agent will have to be misleading entirely for Hughes to be able to do anything, and they must have a call on record in their system. They usually maintain calls for 90 days, but, calls may not be recorded if you signed up via a third party reseller.
