Forum Discussion

stoke's avatar
stoke
Freshman
5 years ago
Solved

Needing to reach customer service

I've been trying to reach customer service for several days to cancel my service.  I've not gotten a response to any emails, phone lines have been busy everytime I've tried calling and after multiple...
  • Liz's avatar
    Liz
    5 years ago

    Good morning stoke,

     

    Thank you for your patience while this was an investigated. Something along the e-mail communications path was misdirected, which led to your e-mail stating the $400 ETF. You will be charged the correct $160 ETF. I'm sorry for the alarm and confusion, thank you very much for bringing this to our attention so that we can fix this.

     

    -Liz

     

Liz's avatar
Liz
Moderator
5 years ago

Hello stoke,

 

I appreciate you reaching out, I understand it's difficult getting through to a phone rep right now. I'm not sure what happened on your last call, I'm sorry that happened, as that's not normal. Maratsade's suggestion would be good to try, perhaps you'll get through again when there may be less folks trying to call in.

 

-Liz

 

 

stoke's avatar
stoke
Freshman
5 years ago

Thanks Liz. I was finally able to reach a representative to cancel my service.  We set everything up for cancellation and for me to be billed $160 for my early termination fee on April 11.  I received a confirmation email from HughesNet after the phone call confirming everything but it said that I would be billed $400.  I can't reach a representative again to clear this up.  Could someone point me in the right direction?  Thanks!