Forum Discussion
Needing to reach customer service
I've been trying to reach customer service for several days to cancel my service. I've not gotten a response to any emails, phone lines have been busy everytime I've tried calling and after multiple...
Good morning stoke,
Thank you for your patience while this was an investigated. Something along the e-mail communications path was misdirected, which led to your e-mail stating the $400 ETF. You will be charged the correct $160 ETF. I'm sorry for the alarm and confusion, thank you very much for bringing this to our attention so that we can fix this.
-Liz
Thanks Liz. I was finally able to reach a representative to cancel my service. We set everything up for cancellation and for me to be billed $160 for my early termination fee on April 11. I received a confirmation email from HughesNet after the phone call confirming everything but it said that I would be billed $400. I can't reach a representative again to clear this up. Could someone point me in the right direction? Thanks!
How long have you had your service? If it's been around 19 months or so, $160 sounds about right.
Liz should be back on tomorrow to take a look and clarify what's going on. Or, you can try calling back, though it may take a while to get through, as you've already experienced, unfortunately.
