Forum Discussion

stoke's avatar
stoke
Freshman
5 years ago

Needing to reach customer service

I've been trying to reach customer service for several days to cancel my service.  I've not gotten a response to any emails, phone lines have been busy everytime I've tried calling and after multiple...
  • Liz's avatar
    Liz
    5 years ago

    Good morning stoke,

     

    Thank you for your patience while this was an investigated. Something along the e-mail communications path was misdirected, which led to your e-mail stating the $400 ETF. You will be charged the correct $160 ETF. I'm sorry for the alarm and confusion, thank you very much for bringing this to our attention so that we can fix this.

     

    -Liz

     

stoke's avatar
stoke
Freshman

Thanks Liz. I was finally able to reach a representative to cancel my service.  We set everything up for cancellation and for me to be billed $160 for my early termination fee on April 11.  I received a confirmation email from HughesNet after the phone call confirming everything but it said that I would be billed $400.  I can't reach a representative again to clear this up.  Could someone point me in the right direction?  Thanks!

GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago

stoke 

 

How long have you had your service?  If it's been around 19 months or so, $160 sounds about right.  

 

Liz should be back on tomorrow to take a look and clarify what's going on.  Or, you can try calling back, though it may take a while to get through, as you've already experienced, unfortunately.

  • SLF55's avatar
    SLF55
    New Poster
    5 years ago
    .