Forum Discussion
No call after email request
Three times now I have sent an email to the support site about a credit that was to be issued as partial compensation for a connectivity issue, I still have not gotten a calback to resolve the proble...
Thanks for the response, but the agent on that call/case also agreed to a 1 week credit due to the poor connectivity issue I had,which continues to be an intermittent issue. Also, this does not address the issue with your support site promising an email response within 24 hours; this hasn't happened 3 times now.
Hello pentangle,
Thanks for the clarification. I pulled up the case notes and they indicated that the 2 week credit was canceled in favor of the 3 month discount. To verify, I requested a review of that call which did confirm that's what happened.
Regarding the support emails, please let me know when these were sent. I'd like to investigate and ensure that we received them.
-Liz
Sorry, but my understanding was that the week credit was in addition to the $10/month discount, at no point do I recall being offered a choice of one or the other.
I do not have dates when I sent the emails to support, but your support staff got them, when an email doesn't go through I get a "Daemon" notification, I haven't gotten any.
Good morning pentangle,
That may be the case if you're sending e-mail direct from your e-mail account. Are you using this page for e-mail support?
https://customercare.myhughesnet.com/support.cfm?source=email
This is how our e-mail support should be contacted, can't guarantee you''ll get a response if you e-mail some other address directly.
-Liz
That is the form I use, reached through the "Contact Us" tab at the top right of all HughesNet pages.
I note you haven't addressed the credit issue, what's up with that?
