Forum Discussion

MsSippi's avatar
MsSippi
New Poster
8 years ago

No onine debit card option for bill payment

I have had problems over the past year with trying to pay my bill by debit card.  I finally found where I could go to the old Customer Care and pay without logging in.  Today, the pay without logging...
Gwalk900's avatar
Gwalk900
Honorary Alumnus

MsSippi

 

For purposes of clarity, the "box" that Amanda referred to is shown in the graphic below.

The graphic is from a checking account but the layout is very similar for credit/debit cards.

Be very certain  that you remove the checkmark from the box.

 

Amanda's avatar
Amanda
Moderator
8 years ago

Hey Gwalk

 

Thanks for the addition. Just as an FYI, the payment layout in the Support Center is different than the old page (in your screenshot). The checkbox is left unchecked by default. This is the new look:

 

~Amanda

  • MsSippi's avatar
    MsSippi
    New Poster
    8 years ago

    I tried to pay again, but this is the message I got:  "Attention: This transaction cannot be processed. Card not accepted. Please try another card." 

     

    I had no problem at all with payment when I used the old payment page tht Gwalk posted above.  It is the NEW system that has been giving me fits. 

     

    Again, I have plenty of money on my debit card, so why isn't your system accepting it as payment? 

     

    It is enough to make me want to quit Hughesnet and turn my phone into a hotspot!

    • Amanda's avatar
      Amanda
      Moderator
      8 years ago

      MsSippi,

       

      Is the card you are trying to use a pre-paid or reloadable card? Perhaps an employer-provided payroll card or SSI/disability card? 

       

      Amanda

      • MsSippi's avatar
        MsSippi
        New Poster
        8 years ago

        The card I use is my SS/disability card.  Why should that make a difference?

  • Gwalk900's avatar
    Gwalk900
    Honorary Alumnus
    8 years ago

    Amanda

    Earlier this month I attempted to pay my bill through the old site and it didn't work ... dead link

    I opened the MyAccount site, clicked the link to "pay without log in" fully expecting that checkmark to not be auto-checked as was discussed in the Community.

    It was indeed checked.

     

    I just opend the page and here are some screenshots taken just moments ago:

     

     

    • Amanda's avatar
      Amanda
      Moderator
      8 years ago

      Gwalk,

       

      What I am referring to is the Pay My Bill screen if you are logged in. Pay My Bill w/o Logging In still redirects to the old site, which will not be updated anytime soon if at all. IMHO its faster and easier to login and pay your bill than the old way but to each their own :)

       

      Amanda

      • Gwalk900's avatar
        Gwalk900
        Honorary Alumnus
        8 years ago
        Amanda wrote:

        Gwalk,

         

         IMHO its faster and easier to login and pay your bill than the old way but to each their own :)

         

        Amanda

        typically I will pay my bill before it is generated in the form of an advanced payment.

        Hughes has a rather poor "confirmation number" system, always being 123456. One could never substantiate a payment with that!

        If I make a payment without logging in and then  I can see that my payment "took" due to my bill showing a credit balance.

         

        One must be very careful when mixing HughesNet and Money.

        I have have dealt with the Billing Department in the past and would sooner eat dirt than have to again.