Once again getting screwed by hughes Net!
Once again getting screwed by hughes Net! I tried to make an online payment yesterday. I should have known that i was going to have problems. One page had my monthly payment, on another page it show...
Forum Discussion
Hello pugs633,
Welcome to our community and thank you for posting your concerns. I was able to review your account with the information you provided and have escalated it along with GabeU's case. There seemed to be some confusion with the agents in explaining to you the reasoning behind the double billing. Understandably, until I noticed the 2 charges of $66.18 were separate and not together, I also believed it was because there was a past due balance, but you were on invoice and would not have been auto-drafted, especially in the way it was.
Our call center managers are looking for other customers with the same issue to expand on what happened over the weekend, but I do hope that the followup from the agent's manager was sufficient. As soon as we receive word from the manager here in the corporate office regarding the double charges I will let you both know what happened.
Thanks
Amanda
Welcome to our community and thank you for posting your concerns. I was able to review your account with the information you provided and have escalated it along with GabeU's case. There seemed to be some confusion with the agents in explaining to you the reasoning behind the double billing. Understandably, until I noticed the 2 charges of $66.18 were separate and not together, I also believed it was because there was a past due balance, but you were on invoice and would not have been auto-drafted, especially in the way it was.
Our call center managers are looking for other customers with the same issue to expand on what happened over the weekend, but I do hope that the followup from the agent's manager was sufficient. As soon as we receive word from the manager here in the corporate office regarding the double charges I will let you both know what happened.
Thanks
Amanda
