Over Charged
Hello Countryman,
Thank you for contacting us. I looked into this case extensively and reviewed the call where the second payment took place. It appears you attempted to make a payment of $72.07 before you called in. What I deduce from your case notes is that you did not receive confirmation of this payment right away, which caused you to think it didn't go through and call in. The agent you spoke with informed you a few times that the remaining amount was not due until June, due to the 30 day grace period for being on the invoice option. This was because the payment showed it went through on our side, leaving you with only $77.07 due. Later during the call, you submitted another online payment of $72.07. This essentially meant that you paid both the bill that was due and another bill early, leaving you with exactly $5.00 left. After you called in again and we investigated what happen, we applied a 3-month discount to compensate you for the confusion. In light of this, a refund will not be given. This is because the only payment our representative submitted for you, was for the remaining $5.00 and both amounts you paid on your own would have eventually been due on their respective due dates.
If you ever decide to pay online again and you believe a payment didn't go through, please call in immediately, before attempting to submit another one.
-Damian.
I definitely understand your complaint regarding online payment submission, as this can sometimes take a while to go through. Our engineers are working hard to improve and optimize this feature every day. I apologize for any inconvenience this may have caused you.
-Damian
