Forum Discussion

randyill221's avatar
randyill221
Freshman
6 years ago

Plan change error

I accidentally changd my service. I meant to click the box to get information and instead I guess I clicked to change service from gen 4 to...idk gen 4 prime. I need to stop the change, make it unha...
Made a mistake
  • Liz's avatar
    Liz
    6 years ago

    Good morning randyill221,

     

    I'm glad you found the community again, thank you for posting. I can definitely help with this. I pulled up your account and looked at the last two bills to see you were on the Gen 4 Power plan which offered 10 GB in Service Plan Data and 10 GB during the Bonus Zone. You changed your plan to the Gen 4 Choice plan which only offers 5 GB Service Plan Data. The Gen 4 Power plan is no longer available, so I put you on the Gen 4 Prime Plus plan, which best matches your previous plan, and it's better! The Gen 4 Prime Plus plan cost the same as your old Power plan, you got back the 10 GB Service Plan Data, and now you have 50 GB available during the Bonus Zone!

     

    Since plan changes are immediate, there might be some minor proration adjustments on your next bill, so please keep that in mind.

     

    Hope that helps!

Liz's avatar
Liz
Moderator
6 years ago

Good morning randyill221,

 

I'm glad you found the community again, thank you for posting. I can definitely help with this. I pulled up your account and looked at the last two bills to see you were on the Gen 4 Power plan which offered 10 GB in Service Plan Data and 10 GB during the Bonus Zone. You changed your plan to the Gen 4 Choice plan which only offers 5 GB Service Plan Data. The Gen 4 Power plan is no longer available, so I put you on the Gen 4 Prime Plus plan, which best matches your previous plan, and it's better! The Gen 4 Prime Plus plan cost the same as your old Power plan, you got back the 10 GB Service Plan Data, and now you have 50 GB available during the Bonus Zone!

 

Since plan changes are immediate, there might be some minor proration adjustments on your next bill, so please keep that in mind.

 

Hope that helps!