Forum Discussion

Ricky21613's avatar
Ricky21613
Sophomore
5 years ago
Solved

Plan change

I want to change my plan. I went in to do that online. I check the box to not extend my contract. Screenshot below. Then when I go to checkout I get a prompt that if I proceed I will enter a contract...
  • Liz's avatar
    Liz
    5 years ago

    Good morning Ricky,

     

    The issue with the service plan site should be fixed now. Can you please confirm when you have a chance?

     

    -Liz

Ricky21613's avatar
Ricky21613
Sophomore
5 years ago

Hi, Liz. I got the message again. Below are the shots. Here is what I noticed.

 

When I pick the 10 GB plan is shows the 2 options. $59.99 no contract and $49.00 for a 1-year contract. I pick no contract. Screenshot above.

 

Then I get the next screen. But it is showing the contract price and not what I choose. Then the next screen below.

 

Stupid rookie mistake. Pics showed my SAN. Will repost screenshot in a sec.

 

Ricky21613's avatar
Ricky21613
Sophomore
5 years ago

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Thanks Ricky! OK that is unusual, from the screenshots, it appears that despite selecting the $59.99 option, the $49.99 option ends up in your cart, hence the commitment disclaimer. This happens every time?

     

    -Liz

    • Ricky21613's avatar
      Ricky21613
      Sophomore
      5 years ago

      Yes, every time. I have repeated it at least twice to get the error.

      • Liz's avatar
        Liz
        Moderator
        5 years ago

        OK thanks! I'm escalating this along with the screenshots to see what's up. I'll keep you updated.

         

          Your cooperation, patience, and understanding are much appreciated.

         

        Thanks,

        Liz