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Solved
Plan change
I want to change my plan. I went in to do that online. I check the box to not extend my contract. Screenshot below. Then when I go to checkout I get a prompt that if I proceed I will enter a contract...
Good morning Ricky,
The issue with the service plan site should be fixed now. Can you please confirm when you have a chance?
-Liz
OK thanks! I'm escalating this along with the screenshots to see what's up. I'll keep you updated.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
Okay. Thanks Liz.
Liz, I tried to send a PM with video. I am getting some weird messages. Did you receive it?
Uh oh, no I haven't received any other PM.
-Liz
Good morning Ricky,
The issue with the service plan site should be fixed now. Can you please confirm when you have a chance?
-Liz
Yep, all fixed. Thanks Liz!
Great! Thanks for confirming, Ricky!
-Liz
