Please read first before agreeing

Katie and Christopher: to begin with your investigation was obviously not thorough enough to detect my multiple conversations with your representatives just yesterday. The VoIP issue is not the only overcharge associated with my account. Furthermore, I have some difficulty in understanding how the sales representative can be blamed for the current VoIP issue, because these charges were not added to my account until this month, several months after installation. Your website does not list a plan that institutes VoIP 4 months after installation of an account. Must be something new. Finally, I should add that this posting was not an attempt to resolve the issues discussed here. That was another posting I made that your representatives chose not to respond to. As this posting states, and as I responded to Gerald above, this is not an issue of past problems but rather a simple warning to HughesNet customers to read what they are signing off on, and understanding the "potential" consequences of this. If your customers don't mind having this anvil over your head then that is  fine with me. Just trying to make sure they know it is there. It also points out the consequences and burdens you place on customers who refuse to sign off on these terms of agreement. Namely, no access to critical information such as monthly billing.