Forum Discussion

11 years ago

Please read first before agreeing

I recently logged into the HughsNet customer service sight in my system controller. When I queried "View my Bills" I received the prompt "We are moving to a New Login Process. Complete the quick regis...

Daniel Noonan

11 years ago

Katie and Christopher: to begin with your investigation was obviously not thorough enough to detect my multiple conversations with your representatives just yesterday. The VoIP issue is not the only overcharge associated with my account. Furthermore, I have some difficulty in understanding how the sales representative can be blamed for the current VoIP issue, because these charges were not added to my account until this month, several months after installation. Your website does not list a plan that institutes VoIP 4 months after installation of an account. Must be something new. Finally, I should add that this posting was not an attempt to resolve the issues discussed here. That was another posting I made that your representatives chose not to respond to. As this posting states, and as I responded to Gerald above, this is not an issue of past problems but rather a simple warning to HughesNet customers to read what they are signing off on, and understanding the "potential" consequences of this. If your customers don't mind having this anvil over your head then that is fine with me. Just trying to make sure they know it is there. It also points out the consequences and burdens you place on customers who refuse to sign off on these terms of agreement. Namely, no access to critical information such as monthly billing.

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logged into the HughsNet customer service sight in my system controller. When I queried \"View my Bills\" I received the prompt \"We are moving to a New Login Process. Complete the quick regis...","body@stringLength":"1473","rawBody":"I recently logged into the HughsNet customer service sight in my system controller. When I queried \"View my Bills\" I received the prompt \"We are moving to a New Login Process. Complete the quick registration and you will be able to login to your HughesNet account with your existing Google, Windows Live, AOL or Hughes.net account.\" Under the 'Register Now' it states that you may still log in the old way, but using my old password did not work for me (although interestingly it is the one I used to login here), so I began the registration process. In this registration process the first thing they have you do is sign an \"Agreement\". Please read carefully the \"Terms of Agreement\". Unfortunately it is 30 pages long with 23 components. You basically have few if any rights in this agreement. Again I repeat, please read it. They reserve the right to control everything including your internet content and even email messages. Plus they can change the agreement anytime they want, sell it to someone else and charge you outrageous fees for service. They even require you to pay for the return of their equipment after your 24 months of loyalty. I refused to sign it which meant of course I couldn't move on in their registration process, and of course I therefore can't look at my billing statements. Just another HughesNet ripoff. I'm just hoping the FCC shuts them down, they get run out of town by some legitimate competitor or some class action suit buries them.","kudosSumWeight":0,"postTime":"2015-01-14T16:13:00.000-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:17047_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":6307},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"I recently logged into the HughsNet customer service sight in my system controller. When I queried \"View my Bills\" I received the prompt \"We are moving to a New Login Process. Complete the quick registration and you will be able to login to your HughesNet account with your existing Google, Windows Live, AOL or Hughes.net account.\" Under the 'Register Now' it states that you may still log in the old way, but using my old password did not work for me (although interestingly it is the one I used to login here), so I began the registration process. In this registration process the first thing they have you do is sign an \"Agreement\". Please read carefully the \"Terms of Agreement\". Unfortunately it is 30 pages long with 23 components. You basically have few if any rights in this agreement. Again I repeat, please read it. They reserve the right to control everything including your internet content and even email messages. Plus they can change the agreement anytime they want, sell it to someone else and charge you outrageous fees for service. They even require you to pay for the return of their equipment after your 24 months of loyalty. I refused to sign it which meant of course I couldn't move on in their registration process, and of course I therefore can't look at my billing statements. Just another HughesNet ripoff. I'm just hoping the FCC shuts them down, they get run out of town by some legitimate competitor or some class action suit buries them."},"Conversation:conversation:17047":{"__typename":"Conversation","id":"conversation:17047","solved":false,"topic":{"__ref":"ForumTopicMessage:message:17047"},"lastPostingActivityTime":"2015-01-15T08:20:00.000-05:00","lastPostTime":"2015-01-15T08:20:00.000-05:00","unreadReplyCount":13,"isSubscribed":false},"ModerationData:moderation_data:17047":{"__typename":"ModerationData","id":"moderation_data:17047","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:17047_1":{"__typename":"Revision","id":"revision:17047_1","lastEditTime":"2015-01-14T16:13:00.000-05:00"},"ForumReplyMessage:message:17057":{"__typename":"ForumReplyMessage","id":"message:17057","conversation":{"__ref":"Conversation:conversation:17047"},"author":{"__ref":"User:user:17801"},"revisionNum":1,"uid":17057,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: Please read first before agreeing","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:17057"},"parent":{"__ref":"ForumTopicMessage:message:17047"},"body":"Katie and Christopher: to begin with your investigation was obviously not thorough enough to detect my multiple conversations with your representatives just yesterday. The VoIP issue is not the only overcharge associated with my account. Furthermore, I have some difficulty in understanding how the sales representative can be blamed for the current VoIP issue, because these charges were not added to my account until this month, several months after installation. Your website does not list a plan that institutes VoIP 4 months after installation of an account. Must be something new. Finally, I should add that this posting was not an attempt to resolve the issues discussed here. That was another posting I made that your representatives chose not to respond to. As this posting states, and as I responded to Gerald above, this is not an issue of past problems but rather a simple warning to HughesNet customers to read what they are signing off on, and understanding the \"potential\" consequences of this. If your customers don't mind having this anvil over your head then that is fine with me. Just trying to make sure they know it is there. It also points out the consequences and burdens you place on customers who refuse to sign off on these terms of agreement. Namely, no access to critical information such as monthly billing.","body@stringLength":"1347","rawBody":"Katie and Christopher: to begin with your investigation was obviously not thorough enough to detect my multiple conversations with your representatives just yesterday. The VoIP issue is not the only overcharge associated with my account. Furthermore, I have some difficulty in understanding how the sales representative can be blamed for the current VoIP issue, because these charges were not added to my account until this month, several months after installation. Your website does not list a plan that institutes VoIP 4 months after installation of an account. Must be something new. Finally, I should add that this posting was not an attempt to resolve the issues discussed here. That was another posting I made that your representatives chose not to respond to. As this posting states, and as I responded to Gerald above, this is not an issue of past problems but rather a simple warning to HughesNet customers to read what they are signing off on, and understanding the \"potential\" consequences of this. If your customers don't mind having this anvil over your head then that is fine with me. Just trying to make sure they know it is there. It also points out the consequences and burdens you place on customers who refuse to sign off on these terms of agreement. Namely, no access to critical information such as monthly billing.","kudosSumWeight":1,"repliesCount":0,"postTime":"2015-01-14T23:41:00.000-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:17057_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5182},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1742466960608":{"__typename":"CachedAsset","id":"theme:customTheme1-1742466960608","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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