Poor Billing Practices and customer service
I have never in my life dealt with a company that withdraws the payment from your account on the day they send you your bill, which clearly states the due date is 10 days later, leaving you no time to...
Forum Discussion
Same thing happened to me. Did not sign up for auto pay but got unexpected withdrawal (for twice what I signed up for) the second month. So I requested a paper bill and get charged $5 a month for it. Which, since they don't provide actual paperless billing (ie they send you a bill in the mail with a due date) I do believe is illegal.
