PULL SALES CALL
Order number 16033686 The representative who set up my acct give me prices that are not correct. I agreed to pay the total she (antionette) give me. However, I didn’t not agree to the pricing I am be...
Forum Discussion
Good morning Clhsh1117,
Welcome to the community and thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. Looking at your billing, you are being billed the typical amount, so there isn't anything amiss on our side, so we'll have the call review examine what prices were quoted and if they differ from your current billing arrangement. I'll post back once I get the results. Your patience and understanding are much appreciated.
Hi Clhsh1117,
Thank you for the additional details, that's very helpful. The DirecTV bundles are always billed separately, and that ~$66 accurately describes the HughesNet service fee. We can focus on whether the sales rep explained that the bills would be separate, or at least that the ~$66 only covers HughesNet.
Regarding your satellite TV concerns with the boxes, that would be best directed at DirecTV, as we are HughesNet and only support HughesNet services and products. I'll post back once we have any news to share regarding your sales call review request.
