Call review
I request a copy of my fist call ever to hughesnet. I have not received what was promised. I told my needs and was told he would exceed my needs. Biggest lie I've ever been told. Two hours after inst...
Forum Discussion
friendcindy50 wrote:I need copy of sales call in which I stated the needs I have, and the service I was promised.
Though the reps can review a sales call in order to determine whether appropriate expectations were set by the salesperson, they don't provide a copy of the call to the customer.
Then by all means review the call.
Hi Cindy,
Thank you for your patience while your call was reviewed. The sales rep explained that it would be $69.98 for the 20 GB plan due to the promotional discount available--$15 off each month for the first 12 months of service. The rep clarified that normally the cost would be $84.98 per month.
After this discussion, the rep offered optional services which added monthly costs to the bill: Express Repair ($7.95) and Norton antivirus ($4.99).
Express Repair was free for the first month, but as the rep explained, you may opt out of this service any time. Currently you're still subscribed, but I see that you recently had the Norton antivirus service removed so that will no longer be on your bill.Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your billing concerns.
Regarding your service concerns, I ran diagnostics on your site just now and it's working normally; the HughesNet modem is getting 31 Mbps down. Even your two devices (iPad and Hopper) which are connected to the network have good signal right now. Are you currently still experiencing browsing issues?
If so we can certainly troubleshoot that so we can find a root cause, just let us know.
Your cooperation, patience, and understanding are much appreciated.Good morning Cindy,
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
