Forum Discussion
call review
I would like to review the initial setup call regarding my internet service. the sales rep stated there are no contracts or commitments with my service and I could cancel service at any time. I've sw...
BY APPLYING FOR OR ESTABLISHING AN ACCOUNT WITH HUGHES, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT.
Here we are, back to the invalid contract stipulations. Funny how they are in bold caps but the notice was in small print in an e-mail with no requirement to read or digitally sign. Not worth the paper it isn't printed on.
While the HughesNet Subscriber Agreement is binding, and any prospective customer should familiarize themselves with it before using the service, just as they should with any agreement for a product or service, no salesperson should ever make statements that contradict anything in that subscriber agreement. While the salesperson can't list every part of the agreement during the sales call, and this is precisely why a customer should familiarize themselves with it prior to the actual installation and usage of the service, again, the salesperson should NEVER make statements that flat out contradict anything in that agreement, including the commitment.
If that happens, and it's verified in a sales call review, the customer may very well have recourse, and the level of recourse depends on the findings.
They are in caps because that's how they're written on the contract. They're written like that on the contract because that's the law.
Best of luck to you.
gordy wrote:
Here we are, back to the invalid contract stipulations. Funny how they are in bold caps but the notice was in small print in an e-mail with no requirement to read or digitally sign. Not worth the paper it isn't printed on.
Thank you for your patience while this was being investigated. Please refer to your private messages for information regarding the results.
-Damian
You have no record? This is no solution. You have not presented anything that constitutes a binding agreement. As I mentioned before, your representative stated there were no commitments verbally at the time the service was setup. There is no cause for an early termination. All I ask is to part ways immediately after I return your equipment before the end of the month.
Your initial sales call was over a year ago. This is very far outside of the timeframe in which we store these calls. At this time, the information I have provided in my private message to you has instructions on what to do next. In regards to binding agreements, the legal website that was linked to you on the thread has been publically available since before you signed up with an account. It is recommended to read the Terms and Conditions before signing a contract to avoid this situation. Because we are a paperless company, you are bound to the contract after you verbally agree to the Terms and Conditions on the phone and make your intital payment.
-Damian
