Forum Discussion

FGG's avatar
FGG
Freshman
7 years ago

Cancellation & final billing

Quick question, I hope.  No longer under contract.  Considering an "immediate cancellation".  Will I be prorated for my final bill (not even mid cycle yet)?  What about unused tokens.  Will they be p...
  • Liz's avatar
    Liz
    7 years ago

    Hi FGG,

     

    I'm glad you found the community, thank you for posting. Gabe covered the rest just fine, but if you do go with an immediate cancellation as opposed to the standard end of bill cancellation, there should be prorated charges on there for services not used. 

     

    As for the tokens, you don't get credit for that, per the subscriber agreement:

     

    6.4 UNUSED DATA TOKENS. 

    You agree that any Data Tokens you may have purchased, or which may been provided to you free of charge, have no intrinsic value if you are no longer a HughesNet Subscriber. Thus, any value associated with any such tokens will lapse at the time of termination of your Service.     

     

    Hope that clears things up!

     

GabeU's avatar
GabeU
Distinguished Professor IV

FGG

 

I believe that accounts are closed at the end of the billing cycle, so I don't believe anything is prorated.  The end of the billing cycle is also when they send out the box for the return of the leased equipment (modem, power pack and radio).    

 

As for your tokens, if they were tokens you paid for, I'm not really sure what happens with them.  If they are the 3GB of tokens given due to the seven or eight hour outage on the night of 1/1 - 1/2, I don't know that they have any monetary value.  

 

I'll tag the reps so they can give you some answers.  They're off on the weekends, so the earliest you'll hear from them is Monday.  

 

Liz

Amanda

Liz's avatar
Liz
Moderator
7 years ago

Hi FGG,

 

I'm glad you found the community, thank you for posting. Gabe covered the rest just fine, but if you do go with an immediate cancellation as opposed to the standard end of bill cancellation, there should be prorated charges on there for services not used. 

 

As for the tokens, you don't get credit for that, per the subscriber agreement:

 

6.4 UNUSED DATA TOKENS. 

You agree that any Data Tokens you may have purchased, or which may been provided to you free of charge, have no intrinsic value if you are no longer a HughesNet Subscriber. Thus, any value associated with any such tokens will lapse at the time of termination of your Service. 

 

Hope that clears things up!