Forum Discussion

AP's avatar
AP
Freshman
8 years ago

Cannot view invoices so I can verify charges on credit card

In January I set up 2 new Hughes net accounts and cancelled two very old accounts. Unfortunately all the account information changed EXCEPT the credit card to charge. All the Since January I have not...
  • AP's avatar
    AP
    8 years ago

    Hi Amanda and Liz and Community,

     

    I am happy to report that with the help of corporate we got this issue resolved. I was able to see all past invoices and we straightened out the charges. Thank you so much for pointing me in the right direction!

     

    AP

AP's avatar
AP
Freshman

Sorry Amanda. I just got this. The week got away from me. Next week I am available Monday morning but then traveling and not available until Wednesday when I am pretty open. Please PM me back to schedule a time. My phone number is: ---------------. 

 

Thanks,

Lexie

 

 

[message edited to remove phone number]

Tommyo's avatar
Tommyo
Sophomore
8 years ago

Hughes m.o. is to string customers along to try to substantiate their dismal service.  I waste at least 45 minutes at a time when seeking support from Hughes Business support - either billing or technical.  Hughes salesmen also lie about the fact that there is a specific team to support business customers.  The customer dashboard carries no history.  Hughes is a joke.