Forum Discussion

WWS's avatar
WWS
New Poster
7 years ago

Case # 115776024 Cancelled Service No Confirmation EMail

I canceled my service yeaterday and was assured I would receive an email stating that I did not need to return any equipment or have any further charges. I still have not received this email. Joseph,...
Unreturned Equipment Fee
Jay's avatar
Jay
Moderator

WWS, 

 

Are you certain that the e-mail is not in your spam folder?

 

If you are unable to locate the e-mail, I would be happy to have it resent. What e-mail address did you provide to the agent?

 

Thank you,

 

Jay

WWS's avatar
WWS
New Poster
7 years ago
Email is correct in the system. I am receiving the Feedback request which showed I request cancellation-Cancel Core Service -Resolved. I didn’t receive the email saying not to send equipment back. My cancellation number is 115776128.
  • Jay's avatar
    Jay
    Moderator
    7 years ago

    WSS, 

     

    Please see my private message concerning your issues.

     

    GabeU, thank you for the suggestion! WWS, I will be removing the e-mail address from the thread.

     

    Thank you,

     

    Jay

    • Skywatcher's avatar
      Skywatcher
      New Poster
      7 years ago

      Same thing happenning to me, I called and cancalled and still have not received the email I was told I would receive and also did not give me a cancellation number.

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        7 years ago

        I'm sure one of the mods will address your issue when they come back.  

         


        Same thing happenning to me, I called and cancalled and still have not received the email I was told I would receive and also did not give me a cancellation number.