Forum Discussion

atlantia's avatar
atlantia
New Poster
5 years ago

Change Account Holder Name

Hi, I got divorced about 6 years ago and the account was originally set up in my ex wife's name. Now I want to make changes to the account and phone support says I need verbal permission from the "o...
  • Liz's avatar
    Liz
    5 years ago

    Hi atlantia,

     

    Thanks for the clarification. Let me escalate this to our billing folks here at corporate to see what we can do for you. I'll reach out to you via private message once I have an update.

     

      Your patience and understanding are much appreciated.

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator

Good morning atlantia,

 

Thanks for posting, this is a bit of a tricky situation. There's a Transfer in Ownership form for these requests which does require both parties' involvement, however, only purchase accounts may be transferred. For lease accounts like yours, to have the service in your own name would be to cancel this one immediately and sign up again. Fortunately, you're currently out of contract, so there is no Early Termination Fee if you cancel.

 

-Liz

atlantia's avatar
atlantia
New Poster
5 years ago

Hi Liz,

 

The reason I posted this is that when I called to do the cancellation, They told me that I couldn't cancel without the account "owner's" permission which I cannot get. This was supposed to have been corrected in 2017 when I went from Gen 4 to Gen 5 but apparent;y all they did was put my name on the "billing". Please put a notation in my account so that when I call to do the cancellation, that it will go through.

 

Thank You,

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hi atlantia,

     

    Thanks for the clarification. Let me escalate this to our billing folks here at corporate to see what we can do for you. I'll reach out to you via private message once I have an update.

     

      Your patience and understanding are much appreciated.

     

    Thanks,

    Liz