Forum Discussion
Data not resetting
My data did not reset for August.
Is this the usage snapshot you were asking for?
I'm having this SAME issue and it's now been a couple months. It's claiming that I'm using 20 gigs within 5 days too! That isn't even possible when the wifi is only connected to 2 iPhones and hasn't been used for tv or a laptop in months.
I live in a 26 foot travel trailer with a secured network and haven't used our service for anything other than the phones. I've checked our cellular data usage compared to my Hughes as well and it makes no sense. I've been watching our Activity Monitor all day and we reset our phones data tracking as well. I've pulled up a bunch of websites, likely more today than ever in a day and the true uploads/downloads aren't reflected on Hughes. Also, going through account history, there's absolutely no way in HECK I have ever used uploads outside of the hundreds in MB scope and there are multiple days claiming I've uploaded gigs while we're not even here or asleep. Checked devices and it's only mine attached.
Our first month had terrible connectivity issues that we called on numerous occassions about, but we still ended the month with nearly half our gigs left and we were actually binge watching Netflix, streaming music and browsing constantly! This is ridiculous. I hate that we can only see the most basic info as possible on the meter and only goes back so far. I've been testing data tracking all day and it hasn't moved at all. Something has to be wrong.
Did you figure out anything with your account?
"I live in a 26 foot travel trailer with a secured network and haven't used our service for anything other than the phones"
mandafayeee, may I ask where the dish is mounted? Reason I ask is if it to the trailer then any slight movement can cause alignment to be off thus causing lost packets, retransmits and such, which can result in higher usage.
It appears that your issue is of a different type than the OP's. Yours is of data depletion, while the OP's is concernging a possible refill shortage.
This, along with your reply concerning the usage of your own router on other thread, would benifit from your own, new topic. You can create that new topic by clicking on the "Create a topic" button on the upper right of the Tech Support section.
Creating your own thread will enable you to receive individualized help for you issues without them getting mixed up in those already established by the two threads' original posters.
