Unexpected data reset this morning
My month starts on the 2nd for the billing/data reset, but this morning my data reset again as though it is the beginning of the month. I notice that the data reset at 12:30am then briefly reverted at 2am to where it should be then reset again 2:15am. Not sure what to label this as since I think my profile is fine?
Could someone check that my account did not get crossed with someone else and that extra billings are not happening to someone? I still have plenty of GB as I do not come close to using my amount up and so do not need a reset to full of my data amount (or want an extra monthly bill :-)
In checking in, I see by billing period still seems correct in the graph below, and no new unexpected invoices showed up, so I am guessing maybe someone accidentally hit a button and reset my data to full? Although I guess it is nice to get free data, this thing could cause trouble if it gets out of hand :-)
Thanks!
Here is a snap shot of this morning (start time in Eastern Time) Column N shows the unexpected restoring of Anytime data -- Bonus GB reset too, of course. Blacked out columns are just the usage of the top 5 devices from the last 24 hours.
Here is the graph from the Hughesnet portal of data usage which shows my data cycle begins on the 2nd, and the restore of my data in the middle of the month:
Good morning MrBuster,
Thank you for reaching out and providing all these details, that helps! I checked your account and it's clean as a whistle- no account changes or case activity in nearly a year, and a very consistent billing history! You did what I would do: check my billing online to make sure there's no extra charges.; there's no change there either.
Seems like a "nice" glitch to have LOL but feel free to reach out again if this keeps happening or if you have other concerns.
-Liz
