Forum Discussion
Didn't get the promotional credits as described
I completely understand. I am happy to have been a able to resolve this particular issue and I wish you luck with the next steps of getting your other issue resolved. The credit was applied to your account today 11/13/2023 and will start on your December bill in the amount of $30 off for 3 months. Your case number is #156065750 you have a great evening as well. -Damian
The corporate reps on this site can investigate your claim (provided you're a residential and not a business subscriber) and see what's going on. They're around M-F during business hours. Hopefully you'll hear from them next week.
Thank you. That bespeaks poorly of their 24/7 support which has given me nothing but delays and non-action for 3 days.
For those who may be reading this thread I see a typo in my sentence 5th from the end. It should have read "If you're going to issue only 12 credits, anyone would have started the upgrade a few days later to get $1200 instead of $1106.45 wouldn't they?" Arithmetic skills fade around midnight.
