Forum Discussion

arielgipson96's avatar
arielgipson96
Freshman
4 years ago

EBB Program benefits Being transferred without consent

I got an email on Nov 13th saying my benefits were being transferred and services (I have not asked for this) I called, thought I had everything fixed and was told my benefits would not end with Hugh...
Remy's avatar
Remy
Moderator

arielgipson96,

 

Thank you for reaching out! At this point, it would be necessary to call USAC to request reinstatement. If the EBB discount is transferred or is used at another internet/phone provider, we are required by law to remove the EBB discount you have with us. USAC will be able to provide more details as to why the transfer was submitted.

 

Thanks,

Remy

arielgipson96's avatar
arielgipson96
Freshman
4 years ago

Hi, so it seems assurance wireless (who I get my free cellphone through) illegally put in a transfer of benefits assuming they had control of my ebb program benefits for whatever reason. USAC's advice was to have you guys reapply my ebb program benefits as a transfer effectively nullifyibg the whole situation, however they have not informed me of how to keep it from happening again.