Forum Discussion
Extremely unhappy!
I recently moved and made a very bad decision by getting Hughes net! I thought since dish was offering it how bad could it be? It only took me a week to learn the answer to that question! Within my fi...
Thank you both for replying and helping me! I recently moved and had cableone for 8 years and then when they didnt service my new area I went with Hughes net because I was told it could be bundled with my dish network. I called them and was asked what I needed the internet for and I told them Netflix streaming and dish on demand. They told me it would do that no problem! After the first week I had it and after the 3rd phone call to them I told them I wanted out and they wouldnt work it out with me. I'm a very easy going person and can work with anybody on anything but this has been too much! At the moment the internet does absolutely nothing for me. We use our cell internet for social media and for my Netflix and we disconnected firesticks so I'm just paying a bill because I'm stuck
Yeah they lied to me also. Took forever to be upgraded to gen 5 and was to get 50 instead of 20. Nope 20 was all I got. Always have no time on the clock. Never seems to catch up to have any time. I'm just waiting for my contract to end.
The reps should reply soon. It won't be until at least Monday, as they aren't on during the weekend, but they should reply and may very well ask for the sales call review before doing so.
You may still be able to upgrade to the 50GB plan through the Shop/Upgrade tab at the top of the page. Upgrading or downgrading plan levels on the same service shouldn't extend your service contract. Wtih this said, when I just looked it gave me the option to either upgrade to a larger plan at regular price without a contract extension, or upgrading to a larger plan at a discount if agreeing to a 24 month contract extension.
If by "clock" you mean how long you can do things in high speed, it's an amount of high speed data, not an amount of time.
- Somehow our 10g plan lasted a whole 26 days the first month & only 3 days the second month. Yea! Go figure. I think it has to do with the HD, SD, 480, 780dpi, blah blah blah. So my solution is going to be unplug the router until we need to stream a movie & my son's daily tech time.
JTwalker wrote:
Somehow our 10g plan lasted a whole 26 days the first month & only 3 days the second month. Yea! Go figure. I think it has to do with the HD, SD, 480, 780dpi, blah blah blah. So my solution is going to be unplug the router until we need to stream a movie & my son's daily tech time.During your first twenty days of service your data allotment is continually refilled. HughesNet does this as a courtesy, so that new customers, or those upgrading from legacy plans, can update/upgrade their devices to current without it affecting their normal monthly data allotment, as these activities can use a lot of data. After these first twenty days your data usage starts being deducted as it normally would.
So, in reality, your data lasted six days in your first month, and three in your second.
For some data saving tips, please see this thread.
Hello Leah,
Thank you for reaching out to us. I apologize you are going through this issue. Your current payment method is on the invoice option so your card will not be charged, as it is no longer associated with your account.
Regarding your termination fee, the best I can do for you is waive half of this. It appears the issues you are experiencing are directly related to receiving reduced speeds from running out of data. Since there are no equipment issues, waiving the entire termination fee is not possible. I will private message you the amount you will need to pay after half of the fee is waived, should you decide to cancel.
-Damian
- Thank you for your reply. If yall would wave half of the fee I would be happy with that. I tried to read your message but it wouldnt load all of the way
Leah,
We're closing this thread to minimize the amount of additional, unrelated posts that are being submitted here. I will continue to assist your through private messages.
-Damian
