Forum Discussion
Extremely unhappy!
I recently moved and made a very bad decision by getting Hughes net! I thought since dish was offering it how bad could it be? It only took me a week to learn the answer to that question! Within my fi...
Hello Leah,
Thank you for reaching out to us. I apologize you are going through this issue. Your current payment method is on the invoice option so your card will not be charged, as it is no longer associated with your account.
Regarding your termination fee, the best I can do for you is waive half of this. It appears the issues you are experiencing are directly related to receiving reduced speeds from running out of data. Since there are no equipment issues, waiving the entire termination fee is not possible. I will private message you the amount you will need to pay after half of the fee is waived, should you decide to cancel.
-Damian
Thank you for your reply. If yall would wave half of the fee I would be happy with that. I tried to read your message but it wouldnt load all of the way
Leah,
We're closing this thread to minimize the amount of additional, unrelated posts that are being submitted here. I will continue to assist your through private messages.
-Damian
Leah,
We would be more than happy to waive half. What was said in the rest of the message was, as long as all of the equipment is returned once you receive your return box and send it back, you will not be charged any additional fees associated with cancellation. For any additional payments you may need to make regarding your normal bill per month, that will need to be discussed with our cancellation department. You can contact us at 866-347-3292 for more information regarding cancellation. A case has been created for you notating that once you call in to cancel, the credit will be applied to the account to cover half of the ETF fee. I will message you your case number so that you can relay this to the agent you speak with, for confirmation.
-Damian
