Forum Discussion

bronccat's avatar
bronccat
Junior
5 years ago

Speed issues, can't stay on chat for Help

Last night DL was consistently under 1 mbps, up was 2.5 to 4
This morning, DL has ranged from sub 1 to 10.

I have been on 4 chats and they just stop replying or disconnect. One rebooted modem a few times.

I have no phone here, need assistance please. Should I email?
Performance
  • Liz's avatar
    Liz
    5 years ago

    Hi bronccat,

     

    Thank you for this information. I also noticed on your account that you've reached out to our corporate office, so yes, one of our corporate representatives will be in contact with you to address your concerns. I've shared this thread with him so that he has more details on the troubleshooting attempted thus far. I'll go ahead and close out this thread, as I'm sure our rep will provide you with a resolution.

     

    Thank you for your cooperation and understanding.

     

    -Liz

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    The HughesNet reps on this site will be back on Monday,  and to address your speed issues, they require that you follow a specific troubleshooting procedure, which is detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

     

    Best way is to have 3 tests run 3 times a day (3 in the morning, 3 in the afternoon, 3 in the evening). Tests need to spaced out a bit, and they need to be specific file sizes. Everything is explained in the link I posted above. 

     

    Do you still have data? Speeds will tank when you run out.

     

    Good luck; I hope the issue gets resolved soon for you. 

    • bronccat's avatar
      bronccat
      Junior
      5 years ago
      Thanks. Yes, still have full allotment for month (new customer).

      I was testing via testmy on 5 ghz band with nothing else online. Will do with laptop and ethernet and space out tests accordingly.

      I know I won't get best results via wifi, but .4 MBPS is pretty dire no matter lol

      Thanks!
      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        That's pretty bad speed, definitely. When you experience these slow speeds, what's the state code? (the state code can be found here: http://192.168.0.1/#!/home/status).  

        Also, what's your browsing experience when you measure those speeds? Was slow browsing what led you to run speed tests?