I certainly hope they do let you out in the first 30 days! I have had my service since Tuesday and I already hate it. I am spoiled, I guess. I am used to turning on my computer/system, and having instant internet. No watching a meter to make sure I don't go over my data, no "special time" from 2am-8am for bonus usage (who is even awake at those times! Or if we are, we are getting ready for work - unless we have a midnight shift career), no having to sit and wait for minutes while your typing catches up to your fingers. My VOIP (MagicJack) phone won't work on this and it's been pre-paid for three years with over two left on it, so I am not going to sign up for voice service. I was not told about the GB allowances and this service is advertised as being "high speed internet". The only thing it's faster than is dial up internet. I can't believe I am not just unimpressed, but actually hate it. For you who are also having issues, a possible solution to your problem is to contact other service providers who you may consider as an alternative and talk to them to see if they have contract buy-outs. That will be my avenue of assistance if Huges balks at disconnecting me without the ETF's.
I have been with them a little over a month and I hate it!! They never told me that there was a data cap. I have a disabled 8 yr. old that does online school and I can't even get it to get us into her live class sessions on most days and then it kicks us out. They assured me that this plan would be fine with 2 kids in online school and all of our tv watching done online through a roku. My data resets on the 10th of the month and I have the 20g package. I checked my usage and it shows that 12.1g was used on the 10th(the day it reset) and that is all it shows but yet I am out of data!! There is no freaking way we used that much data in a few hours. This place is a complete and utter scam and if they don't let me out of my contract, I will cancel my card that is used to pay the bill and let them eat it. I don't like being lied to and they are about to find that out.
butterfly72974 wrote:I have been with them a little over a month and I hate it!! They never told me that there was a data cap. I have a disabled 8 yr. old that does online school and I can't even get it to get us into her live class sessions on most days and then it kicks us out. They assured me that this plan would be fine with 2 kids in online school and all of our tv watching done online through a roku. My data resets on the 10th of the month and I have the 20g package. I checked my usage and it shows that 12.1g was used on the 10th(the day it reset) and that is all it shows but yet I am out of data!! There is no freaking way we used that much data in a few hours. This place is a complete and utter scam and if they don't let me out of my contract, I will cancel my card that is used to pay the bill and let them eat it. I don't like being lied to and they are about to find that out.
You should start a new post to address your issues. The sales calls are recorded and the reps can request the call to be pulled and listened to in order to see what was said to you.
With that said, it's entirely possible to use that much data in that short of time. Depending on what's using your data it can be used VERY quickly, and with the speed of Gen5, 20GB of data, if being used full speed, can be used up in as little as an hour. There is a plethora of things that can use data on one's system. With that said, there are many things that can be done to curb data usage, including making adjustments to ones system and peripherals and turning things off that automatically use data. There are also apps that can tell you EXACTLY what is using the data so you can make adjustments as needed.
And, just as a personal piece of advice, I would try to settle this issue before you go cancelling your card and burning them on the payment to "let them eat it." This can affect your credit report, and credit score, for years to come. You know this.
