Forum Discussion

morrisondynasty's avatar
morrisondynasty
Freshman
6 years ago

Information compromised

Hello! New to this and was directed by a representative to come here! So we signed on in December. In January we were charged $19.95 by a third party company and then the same in February. I had no...
maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago

Sorry about that! It means As Far As I Know. 

 

morrisondynasty wrote:
I’m sorry what does AFAIK mean?

 

morrisondynasty's avatar
morrisondynasty
Freshman
6 years ago
Ok, yeah you’re right they don’t offer anything with any other companies. I’m only telling you what the third-party company called IT please told me. It really is all just so bizarre. They signed us on with it when we signed on with Hughes net for a 30 day free trial and then it was going to charge $19.95 Monthly from then on out. It all originated from when we first signed on with HN. They said we probably agreed to it when we first signed on as a bundle. Even though we knew nothing about a bundle. And back to the fact that we don’t even have a computer so why would we knowingly sign on for a service through a different company for coverage for our computer when we don’t even have one and why would we sign on for IT service through another company when we get it through HN already
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    6 years ago

    I'm not sure HN can do anything about this, unfortunately, as they don't offer 30 day trials either. It seems you signed up with HN via a reseller, that is, a company that sells HN accounts but is not really HN.   You may have to take it up with them, but wait until a HN employee on this site digs a bit and gets back to you.   Hopefully things will get resolved for you soon! 

    • morrisondynasty's avatar
      morrisondynasty
      Freshman
      6 years ago
      Ok how can one find out if we did buy through a resell or whatever it is you said 😂
      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        6 years ago

        A HughesNet staff member will get back to you, hopefully tomorrow. Hang in there!

    • morrisondynasty's avatar
      morrisondynasty
      Freshman
      6 years ago
      Only the third party company offered the 30 day trial not actually HN. My mind is just blown right now at how wrong this feels. Sure, $19.95 seems petty but another company that I don’t know has my info. They deleted the account and refunded our money so that’s not the issue, just the fact that no one can tell me why this was authorized through HN for this to happen. It happened the day we signed on for HN. Coincidence? I think not ya know