Hello Linda,
Thank you for reaching out to us about this situation. I've located both the accounts you are referencing and we are currently reviewing the reason why a second account was created for an upgrade. In regards to refunds or credits, I will need to discuss and get some guidiance on this with upper management. Please be advised that we are not in the office on the weekends, so I may not have an update until early next week. I appreciate your patience while we investigate.
~Amanda
Hi Amanda,
Thank you so much for replying to this.. and thank you for looking into it!
LindaB
Hi Linda
I appreciate you waiting for me. We do have a special handling procedure for situations like this and I have passed your case on to a corporate representative to reach out to you and discuss this further. Is it safe to assume that the phone number on your account is the best one to reach you at? If not, we can exchange a private message to get the correct information.
Thank you
Amanda
Hello Amanda,
Again, thank you for your help with this. The number on my account is my correct home phone number.
Thanks,
LindaB
Ok.. so I posted about a week ago, needing help with my bill. Well, I finally got to talk to someone and just wanted to update my original post. I want to say, as I said in the first post.. I have had HughesNet for about 10 years.. never really had a problem until now.. when I did have a problem it was always taken care of and the ppl were friendly... until now! I found these boards and was reading all the complaints about dishonest billing.. dishonest service.. etc., etc. Well, I hate to say it but I found out just how true all those posts are!
3 years ago we upgraded our service. Well, instead of upgrading the service, they just added an upgraded account to the service we already had. They didn't just add an account.. they added a name for that acct., so now we have 2 accts with 2 names but all billed to the same original acct and name. All when we only authorized one acct. But.. it was autobilled to our acct.. and we didn't get a detailed bill each month.. so we had no clue about this until a problem come up when we were trying to add a new device. So.. for 3 years, we've been paying for 2 accts, in 2 different names .. to the tune of about $2800.00 !!! So.. after finally getting to talk to someone, the best that this company that I thought was good and "trustworthy" and would surely correct their mistakes can do will so happily reimburse me for 6 months out of 3 years worth of stealing from my bank account.
I guess after reading all the posts on this board.. and from my experience.. one thing I would really like to say.... PLEASE do not give HughesNet access to your bank account or a credit card. Or at the least.. do not let them auto-bill your acct.
LindaB
