Need proof that I signed a 24 month contract
I need a recording of my sales call that proves they were transparent about the 24 month contract. Never was I pointed to the user agreement, or told I was signing up for a 24-month commitment. I hav...
Forum Discussion
The agreements are here: https://legal.hughes.com/
The Fed. Trade Comm. may point you to the legal document that pertains to accounts that were opened during a specific term. The documents all state: "PLEASE READ THIS ENTIRE SUBSCRIBER AGREEMENT (“SUBSCRIBER AGREEMENT” OR “AGREEMENT”) CAREFULLY, AS IT CONSTITUTES A BINDING CONTRACT BETWEEN YOU AND HUGHES NETWORK SYSTEMS, LLC (“HUGHES”). BY APPLYING FOR OR ESTABLISHING AN ACCOUNT WITH HUGHES, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT."
(The all-caps paragraph is from the agreement itself). It is your responsibility to read these things.
If your sales call is still available, the Hughesnet reps on this site can pull it up and hear both sides of the conversation.
I believe they send a welcome email that contains information. You may still have it.
In any case, the reps here are very helpful. They're here M-F, approximately during business hours.
Good luck, and I hope you hear from the reps soon.
