Forum Discussion

Ricky21613's avatar
Ricky21613
Sophomore
5 years ago
Solved

Plan change

I want to change my plan. I went in to do that online. I check the box to not extend my contract. Screenshot below. Then when I go to checkout I get a prompt that if I proceed I will enter a contract...
  • Liz's avatar
    Liz
    5 years ago

    Good morning Ricky,

     

    The issue with the service plan site should be fixed now. Can you please confirm when you have a chance?

     

    -Liz

Liz's avatar
Liz
Moderator
5 years ago

Thanks Ricky! OK that is unusual, from the screenshots, it appears that despite selecting the $59.99 option, the $49.99 option ends up in your cart, hence the commitment disclaimer. This happens every time?

 

-Liz

Ricky21613's avatar
Ricky21613
Sophomore
5 years ago

Yes, every time. I have repeated it at least twice to get the error.

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    OK thanks! I'm escalating this along with the screenshots to see what's up. I'll keep you updated.

     

      Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

  • Ricky21613's avatar
    Ricky21613
    Sophomore
    5 years ago

    Okay. Thanks Liz.

  • Ricky21613's avatar
    Ricky21613
    Sophomore
    5 years ago

    Liz, I tried to send a PM with video. I am getting some weird messages. Did you receive it?

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Uh oh, no I haven't received any other PM.

     

    -Liz

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Good morning Ricky,

     

    The issue with the service plan site should be fixed now. Can you please confirm when you have a chance?

     

    -Liz

  • Ricky21613's avatar
    Ricky21613
    Sophomore
    5 years ago

    Yep, all fixed. Thanks Liz!

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Great! Thanks for confirming, Ricky!

     

    -Liz