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Ridenstyl's avatar
Ridenstyl
New Poster
8 years ago

Service cancelled 6/29/17 2 weeks later and numerous calls to service and still no return box

We have had Hughes net for almost 7 years. Have ALWAYS paid our bills on time that's why it is so frustrating to cancel service  on 6/12/17 (case# 104437330)and effective 6/29/17 and almost 2 weeks l...
Liz's avatar
Liz
Moderator

Hi Ridenstyl,

 

I've been checking on your RMA status throughout the day and no tracking yet. To be cautious, I've also escalated your case to make sure your RMA is still scheduled to be addressed and shipped out soon.

 

Ridenstyl's avatar
Ridenstyl
New Poster
8 years ago

Hi Liz,

thank you for the update and your help!

I really appreciate it!

 

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Good morning Ridenstyl,

     

    Your return kit was shipped last night. I'll PM you the UPS tracking number.

     

    • Ridenstyl's avatar
      Ridenstyl
      New Poster
      8 years ago

      Hi Liz,

      My return box finally arrived today thanks to you and your help.My husband is up on the roof right now taking the parts off so I can get this to UPS. My concern is there is a letter in the box and it says this equiptment needs returned within 21 days of the end of my service  to Hughes net. That is Thursday which is in 3 days. When I cancelled they told me 45 days which is 8/13/2017. It is clearly not my fault this equiptment is not back already as you had to process this to even get me a kit. I am concerned they are going to try and charge me $300 now. I am taking this equiptment to the UPS store down the road tomorrow. So hopefully it will be back and processed very soon.

      • C0RR0SIVE's avatar
        C0RR0SIVE
        Associate Professor
        8 years ago

        Ridenstyl


        Liz will make sure that the process the return so that you don't get charged for failure to return the equipment.