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Ridenstyl's avatar
Ridenstyl
New Poster
8 years ago

Service cancelled 6/29/17 2 weeks later and numerous calls to service and still no return box

We have had Hughes net for almost 7 years. Have ALWAYS paid our bills on time that's why it is so frustrating to cancel service  on 6/12/17 (case# 104437330)and effective 6/29/17 and almost 2 weeks l...
Liz's avatar
Liz
Moderator

Good morning Ridenstyl,

 

Your return kit was shipped last night. I'll PM you the UPS tracking number.

 

Ridenstyl's avatar
Ridenstyl
New Poster
8 years ago

Hi Liz,

My return box finally arrived today thanks to you and your help.My husband is up on the roof right now taking the parts off so I can get this to UPS. My concern is there is a letter in the box and it says this equiptment needs returned within 21 days of the end of my service  to Hughes net. That is Thursday which is in 3 days. When I cancelled they told me 45 days which is 8/13/2017. It is clearly not my fault this equiptment is not back already as you had to process this to even get me a kit. I am concerned they are going to try and charge me $300 now. I am taking this equiptment to the UPS store down the road tomorrow. So hopefully it will be back and processed very soon.

  • C0RR0SIVE's avatar
    C0RR0SIVE
    Associate Professor
    8 years ago

    Ridenstyl


    Liz will make sure that the process the return so that you don't get charged for failure to return the equipment.

  • Ridenstyl's avatar
    Ridenstyl
    New Poster
    8 years ago

    Thank you so much I actually shipped the equiptment last night(7/17/17) before UPS closed. I tracked it this morning  and it is due to be delivered to Hughes net 7/19/17. I have a receipt here with the correct weight (almost 7 pounds not 2 as return label says),date and tracking number if you need it also.

    Thank you for all your help in getting this equiptment returned and processed

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Thanks for the update, Ridenstyl! Glad you received the box. Please don't hesitate to post back if you have additional concerns so I can take care of them for you.

     

  • Ridenstyl's avatar
    Ridenstyl
    New Poster
    8 years ago

    Hi Liz,

     

    I just got an email from UPS that Hughes Net is shipping me a return kit? My last name is spelled wrong but it is my address so I believe they are sending me another kit.  Not sure if this is the one that was supposedly generated on June 29 when my service cancelled or what?

    the email says the kit is due to arrive to me Thursday. I do not need this kit as you got a kit to me and I have returned my equiptment.  Hopefully this doesn't confuse my return now with them?

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Hi Ridenstyl,

     

    Thank you for this heads up. Since you've already sent in your equipment, we're good. I would like to keep any eye on the status of your equipment. Can you please PM me your tracking number for the shipped kit? If this latest UPS email has another tracking number for you, please PM that as well so I can close out that duplicate RMA.

     

    Your cooperation, patience, and understanding are much appreciated.