Charles,
I've seen in the past where you have been helpful in explaining to folks with the HN9000 on checking if they had the correct version of the meter for their plan, if the software in their modem was the compatible version, if they were on the correct gateway, and if Hughes had set things on their end to make the meter operate correctly. Perhaps you could go through that with Lea to be sure everything is working together as it should?
Also note the properties on the image she posted. Could that cloud service have any bearing on the data being used up rapidly?
Ron
