Yes! Looks like we are caught up :)
Amanda
Good afternoon Latinkerbell
I am really sorry about all of this and I am sure we can come to a resolution that works for you. I will need to research your account history and get an idea of what happened on our side. I appreciate your patience and understanding while I work on this for you.
Thank you
Amanda
Thank you for the reply. Today, I received a statement/bill from Hughesnet dated with an issue date of 10/23/2017 with the totals, showing the total due, and the previous rejected payments. Stating to bring my account current as soon as possible. It just frustrates me that I was not given that chance to even do that. It was just automatically taken out after I made a partial payment leaving me in a major bind. If this is how they do business then I will no longer be a part of it.
Hello???? Still nothing?????? Yesterday, I received another letter from Hughesnet dated 10/27/2017 with amount due $134.02. Seems like none of this is adding up and I can NOT seem to get any answers no matter who I turn to. It is now going on 1 week of me asking about this between emails and here.
I'm tagging Liz, who is a Hughes employee. I know you're steamed, but give the staff some time to get through the piles and piles of stuff they have to deal with. They will get to you, and you may hear from them in a private message.
Thanks! Amanda pm'd me! I appreciate your reply and apologize. Just really surprised by the whole scenario and stressed by it all (literally causing me to have anxiety). But, I think we may be coming up with a solution. I will mark this as solved as soon as it is and update it with a reply from myself. I do appreciate the help from you both, so thanks once again!
Hello latinkerbell
I apologize for the delay in my reply. Upon first looking at your account the other day, I did see there has been a total of 5 reversed payments since the account was opened in May. We do have a limitation on how many times this can happen on an account.
In regards to the payment and autopay occurences: I did look at your account history and I see that your account has been on autopay since you first got activated. What this means is that if there is an outstanding balance (such as 2 months of reversed payments), we will attempt to draft that payment for ten days.
I will send you a private message shortly with more information and a possible resolution.
Thank you,
Amanda
Thanks for the reply Amanda! I pm'd you back.
