Forum Discussion
Received two return kits for one account
We canceled our Hughes Net account on Oct 31. At that time the person closing the account stated that our equipment was too old, we did not need to return anything. Yesterday, Nov. 9, we received ...
Hi Tawasian,
I'm glad you found the community, thank you for posting. I also suggest packing up the modem, modem power cord, and radio in one return kit, as opposed to splitting them between the two kits. Please also send back the empty one, and send me a private message with the tracking numbers for both kits. Once I see that they've arrived, I'll ensure that the empty one counts as a returned item, despite it being empty, so you're not charged any UEF.
You can send me a private message by clicking my username or icon to go to my community profile page, then clicking the Send Message button there.
Your cooperation, patience, and understanding are much appreciated.
