Forum Discussion
Repair Irony
Had a recent repair request which was actually just a request to move the satellite dish a few feet to accommodate a landscaping project.
First tech that came out dug a new hole but said he did not have the supplies to finish. So big hole, no movement. Took my wife calling to get someone else to come out.
Second tech came out and could not get the cemented pole out of the ground so just left it and put in a new pole leaving me to figure out how to remove myself. Oh and then to dispose of a large metal pole with a massive chunck of cement on the end. Can't put this in my dumpster so...
Here's where the irony comes into play... When completing the post "repair" survey, I get an error message stating "site cannot be reached, check internet connection." I was connected to my Hughesnet internet.
The overarching irony is that the quality of the repair job was exactly on par with the quality of internet service provided by Hughesnet... Complete waste of money! Pretty sure I was quoted $125 for this work, haven't seen it hit my bill yet but will have a mega issue if I am charged anything for this "repair"
Not a cloud in the sky btw...
That the second tech tried to remove the original pole was kind. They aren't required to do this, nor dispose of the pole even if they could have gotten it out of the ground. Their requirement is to install service at the chosen new location, which was accomplished.
You requested that they come out and move the service. They did so. You're required to pay for that work.
The survey site may have been having a certificate issue or some other type of issue that caused this, especially if the service was working normally otherwise.
So why did the first and second tech feel it was part of their job to move it. In fact, that's the whole reason why the first tech did not complete the job in the first place! So it's now not part of the scope of work because they couldn't figure it out?
Sounds about right... Just like Hughesnet promised to deliver internet service in exchange for my money each month. I still owe the money because on HughesNet's end they show my service to be working just fine yet I burn through 90% of my data waiting for an internet page to load or a video to buffer and then time out. BTW it's not my tech abilities or tech itself since I have zero issues with any of it at work or elsewhere besides my house.
I must have over looked ALOT of fine print
So why did the first and second tech feel it was part of their job to move it?
Because relocating the equipment is part of their job.
By the way, were you asked to sign off on the job, and if so, did you?
You will most likely be charged, as according to the subscriber agreement, "Any reinstallation, return, or change in the location of the Equipment shall be performed by us at our service rates in effect at the time of such service." (Part 1.2)
You have complained about the relocation (as is your right as a consumer), but you have not said what redress you expect from the company. You may have noticed that no rep has replied to you; this may mean they are waiting for you to state how you would like them to address the situation.
